[meteorite-list] Dealer Refunds
From: TMS/TNS/HRC <musnat_at_meteoritecentral.com>
Date: Thu Apr 22 10:22:43 2004 Message-ID: <006a01c330a5$688b42c0$268d70d1_at_museumst> This is a multi-part message in MIME format. ------=_NextPart_000_0067_01C33062.5879A040 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hello Steve & Dealers, Speaking as someone who has been in retail over ten years and seen it = ALL, your best bet in the future is to have a clear and concise refund = policy that accompanies all your sales. State exactly what this policy = is: how long the customer has to return merchandise, valid reasons for = return, "restocking fees" and when they apply, what sales are final, = etc. Enclose this with every item you ship, state it on your home page, = and on your Ebay auctions. I started printing return policies on every = receipt for every sale in my store, because people will ALWAYS try to = push the envelope unless you state it first. Then, if you have a = problem, which seldom happens at this point, all you have to say is that = your policy was stated clearly and they have not complied so you, = unfortunately cannot take the item back. But, since you are already embroiled in a situation, you can either: 1. Lump it, give the guy his money back, and hope some day for return = business from him, or at least some good will he may pass to others. 2. Be right, but subsequently lose the repeat business and perhaps = (unjustly though it may be) suffer his bad word of mouth to others who = may also be customers or potential customers. In either case the best course to take afterward is to try to prevent it = happening again in the future. =20 Good luck, and believe me, I have felt your pain!! : ) Jeanne Devon The Museum Store The Nature Source The Historical Research Center www.thenaturesource.com ------=_NextPart_000_0067_01C33062.5879A040 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 5.50.4134.600" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff> <DIV><FONT size=3D4>Hello Steve & Dealers,</FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>Speaking as someone who has been in retail over ten = years and=20 seen it ALL, your best bet in the future is to have a clear and concise = refund=20 policy that accompanies all your sales. State exactly what this = policy is:=20 how long the customer has to return merchandise, valid reasons for = return,=20 "restocking fees" and when they apply, what sales are final, etc. = Enclose=20 this with every item you ship, state it on your home page, and on = your Ebay=20 auctions. I started printing return policies on every receipt for = every=20 sale in my store, because people will ALWAYS try to push the envelope = unless you=20 state it first. Then, if you have a problem, which seldom happens = at this=20 point, all you have to say is that your policy was stated clearly and = they have=20 not complied so you, unfortunately cannot take the item = back.</FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>But, since you are already embroiled in a situation, = you can=20 either:</FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>1. Lump it, give the guy his money back, and = hope some=20 day for return business from him, or at least some good will he may pass = to=20 others.</FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>2. Be right, but subsequently lose the repeat = business=20 and perhaps (unjustly though it may be) suffer his bad word of mouth to = others=20 who may also be customers or potential customers.</FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>In either case the best course to take afterward is = to try to=20 prevent it happening again in the future. </FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>Good luck, and believe me, I have felt your=20 pain!!</FONT></DIV> <DIV><FONT size=3D4>: )</FONT></DIV> <DIV><FONT size=3D4>Jeanne Devon</FONT></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4>The Museum Store</FONT></DIV> <DIV><FONT size=3D4>The Nature Source</FONT></DIV> <DIV><FONT size=3D4>The Historical Research Center</FONT></DIV> <DIV><FONT size=3D4><A=20 href=3D"http://www.thenaturesource.com">www.thenaturesource.com</A></FONT= ></DIV> <DIV><FONT size=3D4></FONT> </DIV> <DIV><FONT size=3D4></FONT> </DIV></BODY></HTML> ------=_NextPart_000_0067_01C33062.5879A040-- Received on Thu 12 Jun 2003 01:42:24 AM PDT |
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