[meteorite-list] Dealer Refunds
From: Sharkkb8_at_aol.com <Sharkkb8_at_meteoritecentral.com>
Date: Thu Apr 22 10:22:44 2004 Message-ID: <84.14466b87.2c2f565e_at_aol.com> --part1_84.14466b87.2c2f565e_boundary Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit mafer_at_imagineopals.com writes: > There will always be the > buyer who feels cheated no matter what you do. Exactly. In my spare time ;-) I manage an Arts complex with three stage theaters, so with crowds of 600+ in the theaters 8 times a week, the law of averages forces me to deal with screaming nutcases all the time. One thing I have found to be true -- if you have a fairly large number of people in the "pool" - i.e. theaters full of 600 people (or hundreds of meteorite collectors ;-) - 98.8% will not complain about anything. Some of them may well think the theatre's too hot or too cold...whatever....but they shrug it off and deal with it. But the 1.2% who do complain about something, do so virtually every time. If they can't find anything to complain about, they'll make something up. I spent some time working with the Dodgers years ago, and people would look at you with a straight face and demand that you refund their tickets after the game, if the opposing team won. While it goes without saying that many complaints are perfectly valid, I think the lion's share of the time, especially these days, they reveal more about the "complainer" than the specific situation at hand. (would certainly seem to be the case with Steve's dealer-customer) Gregory --part1_84.14466b87.2c2f565e_boundary Content-Type: text/html; charset="US-ASCII" Content-Transfer-Encoding: quoted-printable <HTML><FONT FACE=3Darial,helvetica><FONT SIZE=3D2 FAMILY=3D"SANSSERIF" FACE= =3D"Arial" LANG=3D"0"> mafer_at_imagineopals.com writes:<BR> <BR> <BLOCKQUOTE TYPE=3DCITE style=3D"BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">There will always be the<BR> buyer who feels cheated no matter what you do.</BLOCKQUOTE><BR> <BR> Exactly. In my spare time ;-) I manage an Arts complex with three stag= e theaters, so with crowds of 600+ in the theaters 8 times a week, the law o= f averages forces me to deal with screaming nutcases all the time. One= thing I have found to be true -- if you have a fairly large number of peopl= e in the "pool" - i.e. theaters full of 600 people (or hun= dreds of meteorite collectors ;-) - 98.8% will not complai= n about anything. Some of them may well think the theatre's too hot or= too cold...whatever....but they shrug it off and deal with it. But th= e 1.2% who <U>do</U> complain about something, do so <I>virtually every time= </I>. If they can't find anything to complain about, they'll make some= thing up. I spent some time working with the Dodgers years ago, and pe= ople would look at you with a straight face and demand that you refund their= tickets after the game, <I>if the opposing team won</I>. While it goe= s without saying that many complaints are perfectly valid, I think the lion'= s share of the time, especially these days, they reveal more about the "comp= lainer" than the specific situation at hand. (would certainly seem to be the= case with Steve's dealer-customer)<BR> <BR> Gregory</FONT></HTML> --part1_84.14466b87.2c2f565e_boundary-- Received on Sat 28 Jun 2003 04:36:46 PM PDT |
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