[meteorite-list] Does this rectify negative feedback?

From: Martin Altmann <Altmann_at_meteoritecentral.com>
Date: Tue Apr 5 07:56:41 2005
Message-ID: <007601c539d7$45831ea0$2b339a54_at_9y6y40j>

Hi Norbert and Steve,

in my still unimpaired world of elfs and dwarfs I still believe in the ratio
of humans (though some individuals make it not easy for me sometimes)
and especially in the meteorite community I can count the cases of
frustration in more than 20 years on the fingers of half a hand.

So Steve, Norbert made an oversight (although it was in Australian ebay and
in the description again mentioned else),
he apologized, so be a man and take back the negative feedbacks - that's
possible in ebay if both parties agree.

Norbert is an absolutely honest, nice and respected person, much valued by
all for being an excellent source for the Aussie-meteorites
and
take finally a look in your own ebay feedback!

There you find a positive feedback from me, after that thing what happened
between us, where after 4 months you still haven't fully paid Oliver and
where I wasted so many hours in writing to you, finally spending my own
money to help you to get the thing straight, although you had enough for you
own in selling and buying stones meanwhile.

So think first about your very own behaviour, before you dare to destroy the
flawless and huge, positive feedback account of one of the best meteorite
dealers of a whole continent.

Martin


----- Original Message -----
From: "ROCKS ON FIRE" <meteorites_at_optushome.com.au>
To: <meteorite-list_at_meteoritecentral.com>
Sent: Tuesday, April 05, 2005 5:16 AM
Subject: [meteorite-list] Does this rectify negative feedback?


> Hello, Folks,
>
> may I ask your opinion:
>
> I listed 2 items (Haig irons) on ebay and forgot to take out Posts to
> Worldwide, leaving only Posts to Australia, but mentioned in the
> describtion Sorry, Australia only!
>
> One wellknown meteorite collector/dealer from Chicago accquired both
> with Buy it now option and paid straight way for them via PayPal.
>
> Now I realised the mistake, as I do not have an export permit for this
> meteorite and wrote this gentleman an apologetic letter and refunded the
> money straight away.
>
> It hit me a bit hard when I got his reply (strange wordings, read below,
> if you want) and saw that he had given me 2 negative feedbacks for that.
>
> I always thought we are some sort of a family and would try to sort
> things out - I have tried!
>
> I would very much appreciate your honest opinion in this matter, as this
> is the very first negative feedback on our proud 1000+ positive record.
> ( If you are bored you can go throught the correspondense following.)
>
> Thanks for your advise and
>
>
> Best regards from DOWN-UNDER,
>
>
> Norbert & Heike Kammel
> ROCKS ON FIRE
> IMCA #3420
> www.rocksonfire.com <%3Fhttp://www.rocksonfire.com%3F>
>
>
>
> Dear Steve,
>
> I am very sorry that you are taking this mishap so hard.
> I was always under the impression that you are a gentleman and would
> understand that we all are only human and can make mistakes.
>
> This was a honest listing mistake and my describtion also clearly stated
> "Sorry, Australia only!" I do understand that this is not much comfort
> for you, and I can only offer you my humble apologies, and I am sorry to
> loosing you as a good customer. But I am also sorry to having you
> mistakenly categorised as collector-buddy and friend.
> If you take a deep breeze and put yourself into my position, Would you
> take the risk for some $ 30 bucks to having the Fed's snooping through
> every corner of your property, getting dragged to court and being
> punished with a severe penalty? You don't seem to be so stupid, so I
> assume you will take my point.
>
> Yes, Steve, you paid straight away for these pieces via PayPal, which
> you always do and what I always appreciated. And I refunded you the
> money via PayPal straight away and asked you, if I can do anything for
> you, as I reckoned I would owe you one. I guess this straighten this out.
>
> I still have to obey to the law here in Australia, and if you are
> suggesting that the meteorite community in America bluntly can ignore
> the law over there, I believe you are very much mistaken. I am also sure
> that most Americans uphold the law.
> I still believe that we can solve this little dispute between us. But if
> you prefer to put it onto the billboard, to the list or where ever, I
> can't stop you, feel free!
>
> At last: I will not take your expression of "your phony selling
> technikes". For this you will give me an explanation and take it back.
> If you want to do anything with eBay, that's fine with me, go ahead!
>
> I apologised to you for having made a honest mistake and thought you
> would take it as a gentleman.
> But if you reckon that you are the only unfailable man in the world and
> that the law is only there when it suits you, when you cannot see a
> genuine mistake, Sorry, Mate, you then certainly lost me!
>
>
> Best regards from DOWN-UNDER,
>
> Norbert & Heike Kammel
> ROCKS ON FIRE
> IMCA #3420
> www.rocksonfire.com <%3Fhttp://www.rocksonfire.com%3F>
>
>
>
>
>
>
> Steve Arnold, Chicago!!! wrote:
>
> >I am really pissed off at you for this.I legally paid for those 2
items.It
> >was on ebay and that is legal purchaing.It does not matter where in this
> >god forsaken world it is.And I REALLY DO NOT CARE FOR YOUR STUPID EXPORT
> >LAW.We don't have that over in the greatest country in the world.I paid
> >for those pieces legally and I should get them.I am going to file a
> >grievance to ebay on your phony selling techniques.You do not see any
> >other countrys with this stupid export laws.HOW STUPID CAN A COUNTRY
> >BE???.Meteorites run thru the usa like water in a siv.I am sorry to do
> >this norbert.But what you are doing is totally ILLEGAL by any means.You
> >have lost me as a customer.I have never been treated so shabbaly as what
> >you have done to me.And I am going to alert the meteorite community as to
> >what you have done to me.I THOUGHT WE COULD WHEEL AND DEAL ON EBAY LIKE
> >GENTLEMAN?Oh well,I guess not.I will get those piecess!!!!!!!!!!!!!!!!!!!
> >
> >
> > steve arnold, usa,where meteorites flow
> >freely!!
> >--- ROCKS ON FIRE <meteorites_at_optushome.com.au> wrote:
> >
> >
> >---------------------------------
> > Hi, Steve,
> >
> >I am terribly sorry to disappointing you, Mate.
> >
> >Unfortunately I did a mistake in not changing on the ebay form Postto:
> >Worldwide to Australia only.
> >I only stated in the describtion ' Sorry, Australia only!'
> >Haig is a meteorite I do not have permission to export it, and Iwould get
> >into serious trouble as this would be a documented breach ofthe Movable
> >Cultural Heritage Act.
> >
> >As much as I would like to send you this little pieces- I can't, and Iam
> >really sorry, Steve! :'(
> >
> >So I am going to paypal you the money back to you, - and please forgiveme
> >my stupidity!
> >Also please let me know is I can do anything for you,- I owe youone!
> >
> >Hope we still stay friends! :-[
> >
>
>
> >
> >Best regards from DOWN-UNDER,
> >
> >Norbert & Heike Kammel
> > ROCKS ON FIRE
> > IMCA #3420
> >www.rocksonfire.com
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
>
>
>
>
>
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Received on Tue 05 Apr 2005 08:01:58 AM PDT