Fw: [meteorite-list] Dealer Refunds
From: SW YANT <swyant_at_meteoritecentral.com>
Date: Thu Apr 22 10:22:43 2004 Message-ID: <001101c33d25$0dad6ea0$0000a398_at_swyant> This is a multi-part message in MIME format. ------=_NextPart_000_000E_01C33D03.85B936D0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hello Steve, You are a meteorite dealer, You buy and sell = meteorites, so buy it back minus 40%, Over a month is two weeks too long to ask for a refund, This guy needs to take his lumps just like I did, And = probably most every one else did at one time. Steve Yant Canton, Ohio IMCA 6639 ----- Original Message -----=20 From: MeteorHntr_at_aol.com=20 To: meteorite-list_at_meteoritecentral.com=20 Sent: Friday, June 27, 2003 10:59 PM Subject: [meteorite-list] Dealer Refunds Hello List, I have an ethical question I would like to get some feedback on. I just got a request from a customer that I give him a refund for a = specimen he purchased a month or so ago from me that he wants to return = now. His request was not based on the fact that the specimen was = damaged or otherwise in a different condition than described when it was = sold to him. The request he felt was justified because he thinks the specimen is now = not worth as much as he paid for it bach then. He seems to think he can = get the same thing for a lower price elsewhere. So I assume he wants = the refund to go buy the other cheaper specimen to replace the one he = wants to give back to me. While I do guarantee authenticity and that the specimens are as = described on all my specimens I sell, I do not have a Walmart style = lowest price guarantee, that the person cannot find a similar specimen = somewhere else in the present or in the future for a lower price. If = someone bought something and didn't like it for whatever reason and = wanted to return it promptly for a refund, that would be one thing but = this is another. I find this refund request unreasonable and bordering on unethical. A = similar but opposite request would be if I would contact buyers a month = after I sold them a specimen and demanded that they let me buy back a = specimen I sold them a month earlier because new information tells me = that I sold it to them too cheap and that if I had it back at the price = I sold it, I could turn around and sell it to someone for an even higher = price. That request would be absurd. As I recall, there is just one dealer that offers a written lifetime = guarantee to buy back any specimens at the customers purchase prices. = However, one would expect that having a stated guarantee such as that = would help such a dealer to generate more than enough extra sales to = cover the losses when a meteorite genuinely drops in value and a few = people decide to take that dealer up on his offer. But without offering = that incentive to make all the extra sales along the way, a dealer could = go bankrupt giving refunds on demand for price fluctuation reasons. I guess my question is, how would some of the other dealers respond to = such a request? Has anyone had such a request nade if them? And for = collectors out there, do you feel making such a request (and expecting = it to be fulfilled) is reasonable? Would a direct purchase be different = from an ebay purchase? Steve Arnold ------=_NextPart_000_000E_01C33D03.85B936D0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 6.00.2800.1170" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff> <DIV><FONT face=3DArial size=3D2>Hello Steve,</FONT></DIV> <DIV><FONT face=3DArial=20 size=3D2> &nbs= p; =20 You are a meteorite dealer, You buy and sell meteorites,</FONT></DIV> <DIV><FONT face=3DArial size=3D2>so buy it back minus 40%, Over a month = is two weeks=20 too long to ask</FONT></DIV> <DIV><FONT face=3DArial size=3D2>for a refund, This guy needs to take = his lumps just=20 like I did, And probably</FONT></DIV> <DIV><FONT face=3DArial size=3D2>most every one else did at one = time.</FONT></DIV> <DIV><FONT face=3DArial=20 size=3D2> &nbs= p;  = ; = &= nbsp; =20 Steve Yant</FONT></DIV> <DIV><FONT face=3DArial=20 size=3D2> &nbs= p;  = ; = &= nbsp; Canton,=20 Ohio</FONT></DIV> <DIV><FONT face=3DArial=20 size=3D2> &nbs= p;  = ; = &= nbsp; IMCA=20 6639</FONT></DIV> <DIV style=3D"FONT: 10pt arial">----- Original Message -----=20 <DIV style=3D"BACKGROUND: #e4e4e4; font-color: black"><B>From:</B> <A=20 title=3DMeteorHntr_at_aol.com = href=3D"mailto:MeteorHntr_at_aol.com">MeteorHntr@aol.com</A>=20 </DIV> <DIV><B>To:</B> <A title=3Dmeteorite-list_at_meteoritecentral.com=20 href=3D"mailto:meteorite-list_at_meteoritecentral.com">meteorite-list@meteor= itecentral.com</A>=20 </DIV> <DIV><B>Sent:</B> Friday, June 27, 2003 10:59 PM</DIV> <DIV><B>Subject:</B> [meteorite-list] Dealer Refunds</DIV></DIV> <DIV><BR></DIV><FONT face=3Darial,helvetica><FONT lang=3D0 face=3DArial = size=3D2=20 FAMILY=3D"SANSSERIF">Hello List,<BR><BR>I have an ethical question I = would like to=20 get some feedback on.<BR><BR>I just got a request from a customer that I = give=20 him a refund for a specimen he purchased a month or so ago from me that = he wants=20 to return now. His request was not based on the fact that the = specimen was=20 damaged or otherwise in a different condition than described when it was = sold to=20 him.<BR><BR>The request he felt was justified because he thinks the = specimen is=20 now not worth as much as he paid for it bach then. He seems to = think he=20 can get the same thing for a lower price elsewhere. So I assume he = wants=20 the refund to go buy the other cheaper specimen to replace the one he = wants to=20 give back to me.<BR><BR>While I do guarantee authenticity and that the = specimens=20 are as described on all my specimens I sell, I do not have a Walmart = style=20 lowest price guarantee, that the person cannot find a similar specimen = somewhere=20 else in the present or in the future for a lower price. If someone = bought=20 something and didn't like it for whatever reason and wanted to return it = promptly for a refund, that would be one thing but this is = another.<BR><BR>I=20 find this refund request unreasonable and bordering on unethical. = A=20 similar but opposite request would be if I would contact buyers a month = after I=20 sold them a specimen and demanded that they let me buy back a specimen I = sold=20 them a month earlier because new information tells me that I sold it to = them too=20 cheap and that if I had it back at the price I sold it, I could turn = around and=20 sell it to someone for an even higher price. That request would be = absurd.<BR><BR>As I recall, there is just one dealer that offers a = written=20 lifetime guarantee to buy back any specimens at the customers purchase=20 prices. However, one would expect that having a stated guarantee = such as=20 that would help such a dealer to generate more than enough extra sales = to cover=20 the losses when a meteorite genuinely drops in value and a few people = decide to=20 take that dealer up on his offer. But without offering that = incentive to=20 make all the extra sales along the way, a dealer could go bankrupt = giving=20 refunds on demand for price fluctuation reasons.<BR><BR>I guess my = question is,=20 how would some of the other dealers respond to such a request? Has = anyone=20 had such a request nade if them? And for collectors out there, do = you feel=20 making such a request (and expecting it to be fulfilled) is = reasonable? =20 Would a direct purchase be different from an ebay purchase?<BR><BR>Steve = Arnold<BR><BR></FONT></FONT></BODY></HTML> ------=_NextPart_000_000E_01C33D03.85B936D0-- Received on Fri 27 Jun 2003 11:26:23 PM PDT |
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