[meteorite-list] Credit where credit is more than due

From: Bits Of Earth <care_at_meteoritecentral.com>
Date: Mon, 21 Sep 2009 19:03:19 -0700
Message-ID: <FD3FB87450D248C8A0C0D0450C862FE5_at_jaime>

I most definitely agree 100%.

Erik Twelker helped me a while back to pick out/buy a very special meteorite
(to me) and was THE definition of "first class service". Still have the
meteorite to this day.

You will get nothing but the best from him.
 
Jaime Kelly
www.bitsofearth.com


-----Original Message-----
From: meteorite-list-bounces at meteoritecentral.com
[mailto:meteorite-list-bounces at meteoritecentral.com] On Behalf Of Richard
Kowalski
Sent: Monday, September 21, 2009 3:56 PM
To: meteorite list
Subject: [meteorite-list] Credit where credit is more than due

I know that most businesses never hear anything but complaints, and I've
expressed my share on this list too.

I just want to let everyone know of a dealer going above and beyond, WAY
above, and offer some praise here instead of complaint.

I ordered a small slice of Gujba, just a couple of grams, for my type set
from Eric Twelker a short while ago. When it hadn't arrived, I inquired if
it had been sent and when, just to make sure it hadn't gotten lost in the
mail. He responded quickly that he was away but would check on it as soon as
he returned home. Finding he had made a mistake, he apologized that he
hadn't yet sent it and said it'd be on its way that day. That was on
Saturday.

I just went out to the mailbox to find my slice already delivered with $21+
postage on the envelope! I'm still shocked. Totally unexpected and in my
case, unnecessary. He could have sent it via normal 1st class mail and I
would have been happy with that, but he made the extra effort and loss of
profit to make a very small mistake in mind very much more than right.

Eric's website

http://www.meteoritemarket.com/mmhomef.htm

--
Richard Kowalski
http://fullmoonphotography.net
IMCA #1081
      
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Received on Mon 21 Sep 2009 10:03:19 PM PDT